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How to Track Your Cigarette Order (Step-by-Step Guide)
Complete guide to tracking your cigarette order online. Step-by-step instructions, tracking status explained, and what to do if issues arise.
How to Track Your Cigarette Order: Complete Guide
Reading Time: 5 minutes | Last Updated: March 2026
Quick Answer
You will receive a tracking number within 24 hours of placing your order. Use it to track your package in real-time.
When Will I Get My Tracking Number?
- Processing Time: 12-24 hours
- Tracking Email: Sent automatically once shipped
- SMS Option: Available if you provide mobile number
How to Track Your Order
Method 1: Email Link
- Check your inbox for shipping confirmation email
- Click the tracking link in the email
- View real-time delivery status on Australia Post website
Method 2: Manual Tracking
- Copy your tracking number from the email
- Visit auspost.com.au/mypost/track
- Paste the tracking number
- Click Track
Method 3: Account Dashboard
- Log into your account
- Go to Orders
- Click View Order
- Click Track Package
Tracking Status Explained
Common Status Updates
- Order Received: We have your order
- Processing: Preparing your items
- Shipped: On its way to you
- In Transit: Moving through Australia Post network
- Out for Delivery: Arriving today
- Delivered: Successfully delivered
What If My Tracking Hasnt Updated?
Normal Delays
- 24-48 hours before first scan (normal)
- Weekend delays (no scans on Saturday/Sunday)
- Public holiday delays
When to Contact Us
If tracking shows no movement after 5 business days, contact us immediately.
Delivery Issues
Package Marked Delivered But Not Received
- Check with household members
- Check secure delivery locations
- Check with neighbours
- Contact local post office
- Email us if still missing
Wrong Address
Contact us within 24 hours. We will work with Australia Post to redirect.
Frequently Asked Questions
Q: Can I change delivery address after shipping?
A: Contact us immediately. Once shipped, changes may not be possible but we will try.
Q: Do I need to be home for delivery?
A: Yes, signature required. Someone 18+ must be present.
Q: Can I track multiple orders at once?
A: Use Australia Post app to track multiple packages.
Need Help?
- Email: [email protected]
- WhatsApp: +61 XXX XXX XXX
Last updated: March 18, 2026