Refund Policy

Last updated: March 2026

1. Overview

Due to the nature of tobacco and vaping products, our return and refund policy is limited.

2. Eligible Refunds

Damaged Products

• Products damaged during shipping
• Must report within 48 hours of receipt
• Photos of damage required

Wrong Items Shipped

• If you receive incorrect items
• Must report within 7 days of receipt

Order Not Received

• If tracking shows delivered but you have not received it
• Investigation period: 5 business days

3. Non-Refundable Items

• Opened tobacco products
• Opened vaping products
• Products past expiration date

4. How to Request a Refund

1. Email: [email protected]
2. Provide order number and details
3. Assessment within 2-3 business days
4. Refund processed within 5-7 business days

5. Contact Us

Email: [email protected]

This policy complies with Australian Consumer Law.