Shipping Policy

Last updated: March 2026

1. Shipping Overview

Aussie Smokes Online provides fast, discreet shipping Australia-wide. All orders are processed and shipped from our Sydney warehouse.

2. Processing Time

• Orders placed before 2:00 PM AEST are processed the same day
• Orders placed after 2:00 PM AEST are processed the next business day
• Processing time: Within 24 hours of order confirmation

3. Shipping Methods

Standard Shipping (Free on orders over $200)

• Delivery time: 3-5 business days
• Available Australia-wide
• Tracking included

Express Shipping

• Delivery time: 1-2 business days
• Available to major cities
• Additional fees apply

4. Shipping Destinations

We ship to all Australian states and territories: NSW, VIC, QLD, WA, SA, TAS, ACT, NT

5. Age Verification

• All deliveries require signature from recipient 18+
• Valid ID may be requested upon delivery
• Packages cannot be left unattended

6. Discreet Packaging

• All orders are shipped in plain, unmarked packaging
• No product details visible on exterior
• Your privacy is our priority

7. Order Tracking

• Tracking number provided within 24 hours of dispatch
• Track your order via email link or our website
• Real-time delivery updates

8. Delivery Issues

If You are Not Home

• Australia Post will leave a collection card
• Collect from nearest post office within 10 business days
• Valid ID required for collection

9. Contact Us

For shipping questions:

• Email: [email protected]
• Hours: Mon-Sat 9AM-7PM AEST

Shipping times are estimates and may vary during peak periods or due to circumstances beyond our control.