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Contact Aussie Smokes Online
Have questions about your order, products, or our online shopping process? Our customer service team is here to help you with fast, friendly support.
Get in Touch
📧 Email Support
General Inquiries:
[email protected]
Order Issues:
[email protected]
Shipping Questions:
[email protected]
Response Time: Within 24 hours on business days
🕐 Business Hours
Monday – Friday:
9:00 AM – 7:00 PM AEST
Saturday:
10:00 AM – 4:00 PM AEST
Sunday & Public Holidays:
Closed
Note: Orders placed on weekends will be processed on the next business day.
Frequently Asked Questions
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on the Australia Post website. Most orders arrive within 3-7 business days.
Can I modify or cancel my order?
Contact us immediately at [email protected]. We can modify or cancel orders before they are shipped. Once dispatched, orders cannot be changed.
Is my personal information secure?
Yes. We use SSL encryption to protect all personal and payment information. Your data is never shared with third parties except for order fulfillment and legal compliance.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and select digital payment methods. All payments are processed through secure, encrypted gateways.
Need Immediate Assistance?
For urgent matters regarding active orders, please email [email protected] with your order number in the subject line for fastest response.
Include the following information for quicker resolution:
- Order number
- Email address used for the order
- Brief description of your inquiry
Age Restriction Notice: You must be 18 years or older to purchase from this website. Age verification is required at checkout. We do not sell tobacco products to minors.